You never know, sometimes they have auditory dyslexia too.

I've allowed her to listen to others to see how they read. We all have our own little spins we put on it.

I didn't think about doing the role playing bit until last night and she was off. I've never trained for this job before so she's my guinea pig. I've discussed her issues with other trainers and they've pretty much said the same thing you have so I'm going to try those ideas too. She's going to be sitting with my co worker tonight. I've discussed her weak points with him and he has a few ideas too. Hopefully between the both of us, we'll figure something out that will help her get it so she'll be ready to be on her own by the end of next week.

I never thought about that.

She pretty much has the basics of precedures and priorities. It's just the damn scripts that seem to give her problems. When I point to what to read, she does well. It's when I don't that she gets scattered.

one thing you could try doing is to have her say the lines they way she thinks she should, then correct her as needed and mold her style to how it should be based on her own thoughts. just a thought

I was kinda being facetious, I don't think there's actual "auditory dyslexia".
It's more commonly known as flighty mind.
Not saying she isn't smart or capable, but when she gets into a call she gets easily distracted and off track.
On the upside, she'd probably be great at karaoke, what with highlighted lyrics and all.

Try giving her index cards with one word or a very short phrase that connects to the concepts she has to learn.

For example:

"Hello"
Greet the person on the line. Sure it's simple, but it get's the brain primed to go through the process with a basic concept.

"Why"
Why are the people calling. Gets her ready to ask the questions she needs to know.

"Where"
Where is the incident taking place?

"When"
What time

Etc etc etc. I don't know the whole process you're going through, but I imagine who what where when and why all apply in some form and give her a basis to build from. Also, get various colored highlighters and color code the process, and then give her a cheat sheet with the just the colors in the order you need them done. That may help her work around some of the problems and connect certain ideas to the colors. She'll have to associate the colors to the concepts, and once she does, she may be able to maintain under pressure if she has that color chart somewhere on her desk where she can see it while she works. It'll help reinforce what she learns and give her something to fall back on if she freezes up.

Good ideas! We'll try them (not all at once of course) & see which gives us the best results. :dthumb:

Where is everyone? :scratch:

:(

I should have my ass in bed but I'm here.

James

we're all googling "naked" "steph" and "chrome" based on an anonymous tip we all got